Bordeaux Suede Platform Loafer

Refund Process:
- To initiate a refund, please contact us within 30 days of receiving your order, providing your order number and a clear photo of the damaged product.
- You can contact us by sending a direct message on our social media platforms, including the order number and photo.
- Once we receive your request, we will review the provided information.
- If your refund request is approved, we will issue a refund equivalent to the purchase price of the product, meaning you will receive an equivalent amount to what you originally paid not including the shipping cost.
- Please note that the refund amount will be calculated based on the forward rate of the original purchase currency.

Exchange Process:
- To initiate an exchange, please contact us within 30 days of receiving your order, providing your order number and a clear photo of the product.
- You can contact us by sending a direct message on our social media platforms, including the order number and photo.
- Once we receive your request, we will review the provided information.
- If your exchange request is approved, we will provide you with instructions on how to proceed with the exchange.
- Please note that for exchanges, the customer is responsible for both the forward shipping costs and the exchange shipping costs.